Valid for bookings from 14 December 2018 to 13 January 2019. Food and Beverage: Meals are offered, now served a la carte and not self-serve buffet-style, in individual portions rather than communal bowls and platters. ; You may also be able to get COVID-19 by shaking someone’s hand or touching a surface or object that has the virus on it, and then touching your face, mouth, nose, or eyes. All our hotels have been inform… Accent Inns Burnaby 3777 Henning Dr, Burnaby 604.473.5000 Hourly Your booking is prepaid. If not, you will be directed to our payment gateway before being able to proceed. A copy of your identity document is available o‌n the device that you are using to check in. •    allow their temperature to be scanned with a thermal scanner. Guest behaviour: Guests that are quarantining in a hotel are required to remain in their rooms and may not freely walk in public areas at any time. Properties are also outlining policies specific to suspected or confirmed cases of Covid-19 on site. This promotion only applies to hotels in South Africa, Botswana and Namibia and excludes all Road Lodges. Have individual water bottles available as an alternative Hotel reserves the right to yield restrictions on this rate plan. o Ensured social distancing for guests through signage and guidelines, including in elevators, • Implemented customer processes including guest information and social distancing: COVID-19 SAFETY PROTOCOLS. Every time a guest returns to the hotel, their temperatures are taken and recorded. Where guests have checked out, departed rooms are cleaned and sanitised and as far as is possible remain unoccupied for three days before the room is cleaned. This promotion only applies to hotels in South Africa, Botswana and Namibia and excludes all Road Lodges. We want to assure you that our priority is the health and safety of our guests and team. Reported ... Hotel and lodging operators in counties whose health officer has ... • Implement the necessary processes and protocols when a workplace has an outbreak, in accordance with CDPH guidelines. We thank you for choosing to stay at a City Lodge Hotel Group property and look forward to delivering on our service excellence promise. Validate your Body Shop Card number when making a reservation. Validate your shop card number when making a reservation. Guest facing/front office staff should be trained to answer questions, • Implement clear signage throughout the hotel to inform guests of the enhanced cleaning protocols, social distancing, and recommendations, • Shared guest guidelines on the basis of advice from health authorities which may include the wearing of face masks, guidance on hand hygiene and social distancing. While no one can predict the path of this virus, we are continuously monitoring developments and doing all we can to reduce the risk of potential contamination or spread of disease. Any guest, at any time, during the quarantine period, who tests positive for Covid-19, will be removed from the hotel by the Department of Health and taken to an appropriate hospital. o All training should be informed by the latest advice from public health authorities and/or WHO We're continuing to monitor developments and following guidance provided by the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and the State of Montana. Guests are encouraged to take their meals ‘on the go’ or in the comfort of their hotel room. The hospitality industry and establishments call on governments to: • Work collaboratively with industry and other governments as new rules for cross-border travel are developed, • Provide financial relief to the sector through the reduction of taxes, fees and charges to stimulate demand, • Create incentives and provide direct support to boost stay in hotels as well as offering tax incentives, • Enhance destination promotion to boost demand both domestically and internationally. Room cleaning: Guests are required to change their own linen and will be requested to clean their own rooms daily. Validate your Clicks ClubCard number when making a reservation. Ensure that the BODYSHOP rate is selected. This site uses cookies to improve user experience. Guests are encouraged to take their meals ‘on the go’ or in the comfort of their hotel room. Only one receptionist may be present behind the reception desk and guests awaiting check-in are to observe social distancing. All surfaces that come into contact with delivered goods are sanitised immediately. The protocols for the hospitality industry are part of a series of proposed new measures by the WTTC, designed to rebuild confidence among consumers so they can travel safely once the restrictions are lifted. In response to this unprecedented situation, measures are underway at our Hotel to ensure your safety and comfort on your next visit. o Increase cleaning and disinfection frequency Rates are subject to peak periods and, as such, may not be available at certain times or In public spaces, the company has added to its already rigorous cleaning protocols, requiring that surfaces are thoroughly treated with hospital-grade disinfectants and that this cleaning is done with increased frequency. Several of our facilities are subject to physical distancing and, as per government regulations, specific time frames, such as the fitness room, boardrooms and sundowner bar service. COVID-19 Protocols Island Outpost is Back! Book . Check-In: All items on the front desk (pen, registration form and room key card) and the receptionists hands are sanitised, in front of the arriving guest, prior to any guest interaction. The NICD hotline number is 080 002 9999. Screening: These individuals are not necessarily Covid-19 positive, but must be screened on arrival in accordance with the City Lodge Hotel Group screening procedure. The protocols for the hospitality industry are part of a series of proposed new measures by the WTTC, designed to rebuild confidence among consumers so they can travel safely once the restrictions are lifted.. The protocols also take into account World Health Organisation (WHO) and the US’ Centers for Disease Control and Prevention (CDC) guidelines. President Ramaphosa has called for a nationwide lockdown to revised level 3 in South Africa, effective from 29 December 2020. o Retraining staff regarding infection control, social distancing and enhanced hygiene measures including hand washing, the use of masks and gloves as recommended by local health authorities or stricter if required by the hospitality company procedures ... based on a hotel’s compliance with expert-validated best practices that minimize the risk and impact of COVID-19 and potential future public health events. Each of our properties adheres to the strictest hospitality protocols of the Tourism Business Council of South Africa as well as World Health Organisation recommendations. In an era of Covid-19 safety concerns, safe room perks like unique views take on added value. The World Travel & Tourism Council (WTTC) has released suggested protocols for hotels to restart in the post Covid-19 world.. COVID-19 Safety Protocols, Cancellation Policy and Gift Certificate Extension Update. The COVID-19 protocol that we have put in place in all of our operating properties at City Lodge Hotel Group is for the safety and reassurance of staff and guests. Elevator capacity will be limited, as appropriate, to maintain social distances in controlled spaces. Rate is room only, for up to two persons sharing one room, includes VAT and excludes 1% and Email to retrieve your booking. We have partnered with Partners In Health and Open Critical Care to bring you content that is relevant to a wider variety of settings and resources. Used crockery and cutlery are placed in the dishwasher and washed at the highest temperature as per FCS standard. Offer not to be used in conjunction with any other specials or negotiated rates. The WTTC has divided the protocols in four pillars: As the hospitality industry and establishments restart their operations, they should ensure they can achieve operational excellence in the “new normal” and have trained staff to prepare and execute on the operational plans: • Hotels may achieve operational readiness for reopening by having: o Implemented enhanced protocols and guidelines for food safety in restaurants, cafes and kiosks relating to supply chain control, food handling and preparation, hygiene, digitization, queue management and deep cleaning The COVID-19 protocol includes but is … Covid-19 - Protocols & Procedures Denihan Hospitality Group takes our corporate responsibility seriously. We encourage guests to confirm the most up to date protocols with the hotels directly. COVID-19 policies and protocols will be provided to each guest upon check-in. Welcome to COVIDProtocols 2.0! Covid-19 Protocols. All the linen is ironed on a hot setting. STR’s COVID-19 Hotel Industry Impact Resource Center has up-to-date webinars, press releases, and industry updates. Half Moon. o Obtained the applicable reopening license if required by local government We encourage all future guests to review this page of new policies and guidelines, which we will keep updated as things progress. Protocols for Hotels post-Covid-19 by WTTC, Protocols for Outdoor Shopping and Retail post-Covid-19 by WTTC, Safe Travels: WTTC Unveils New Global Tourism Protocols to Restart Sector. The speed point machine is sanitised before and after every use. The following protocols must be adhered to in any City Lodge Hotel Group hotel, which has been booked, for Business or Leisure accommodation. Birkenhead House, La Residence, Royal Malewane and The Silo Hotel are open. levy. Laundry: Linen and terry (towels) are washed on the hottest wash cycle at between 60 and 80°C. This assurance is reflected in our design, our operation, and our firm commitment to you. One Clicks ClubCard gives you discount on one room, per stay. o Evaluated innovations for cleanliness and disinfection, such as electrostatic spraying technology, UVC light and EPA based air filtration, with validation from expert bodies and governmental institutions, such as WHO, and share best practices, • Hotels should train staff to prepare and execute on operational plans by: o Continuous monitoring of well-being of team members by leadership, encouraging them to following governmental and WHO guidelines. Walk-in, telephone and email reservations, or book online at www.clhg.com quoting May 28, 2020 November 20, 2020 Uncategorized. During the revised lockdown period of Level 3, beginning on 29 December 2020 and continuing until declared differently, core central office functions will continue to operate remotely. As the hospitality industry and establishments work to rebuild trust and confidence through transparency and communication COVID-19 SAFETY PROTOCOLS. The impact of COVID-19 on the health of Californians is not yet fully known. Get Directions 360.642.2311 × 360.642.2311; Book Now; Book Now. Towels are tumble-dried until fully dry and hot enough to kill any potential viral matter. Guests may make use of the pool deck and swimming pool while observing strict social distancing practices. The COVID-19 protocol that we have put in place in all of our operating properties at City Lodge Hotel Group is for the safety and reassurance of staff and guests. The same is be done for working City Lodge Hotel Group staff. City Lodge Hotel Group - Accommodating Business & Leisure Travellers Protocol. The safety and wellbeing of our guests, customers and colleagues is a top priority for Hyatt. If a guest’s temperature is high (actual temperature at screening should not exceed 37.5 degrees Celsius) and/or they have symptoms of the virus they will be disallowed to check-in and will be referred to a medical facility. Save my name, email, and website in this browser for the next time I comment. Should any guest not adhere to these protocols, the SAPS and the Department of Health will be notified and swift action will be taken. The objective is to ensure that protocols are in place across all relevant functions with an increased focus on health, safety and social distancing guidance which travellers will need and expect. For the latest Covid-19 information from the South African Government click here. This promotion only applies to hotels in South Africa and excludes all Road Lodges. Anyone showing symptoms of respiratory illness to be reported to the hotel’s general manager for further action to take place, such as contacting the NICD hotline. The rate displayed is the discounted rate. This protocol is outlined below, followed by the business & leisure hotel and quarantine hotel protocols. Hotel Bennett. If not required, hotel to issue and communicate a stay-home policy for anyone displaying any symptoms or an increased temperature as per World Health Organisation (WHO) guidelines Lobby and restaurant areas will be open constantly to ensure air circulation. Covid 19 Protocols - The Trans Luxury Hotel. In order to complete this process, please ensure: Please enter your Reservation number and Surname to retrieve your booking: Please enter your Reservation No. Real Time Information : Marriott International has launched an internal communications hub with the latest news and information associates can use to prepare for and respond to COVID-19. The function of screening in these instances is the responsibility of the Department of Health. Following receipt of goods, the packaging is sprayed and wiped down with Polycide and left for a minimum of five minutes before packaging is opened. o Creating and implementing staff protocols and guidelines, Code of Conduct or list of expected behaviour for staff and operations City Lodge Hotel Group in solidarity with government and the fight against the spread of Covid-19 will make certain hotels available for these purposes. Ongoing Training: In addition to training on housekeeping and hygiene protocols, hotel associates are also completing enhanced COVID-19 awareness training. confirmed o Regular cleaning of machines and where possible operate by staff member Elevator capacity will be limited, as appropriate, to maintain social distances in controlled spaces. o Limited social interaction and possible queuing at reception, • Enhanced food safety and hygiene at restaurants by: No rewards points will be awarded for these bookings. (COVID-19) transmission (human-to-human transmission primarily via respiratory droplets from, or direct contact with, an infected person), and is designed to ensure that the accommodation sector can protect the health of its staff and clients. In response to the recent development of the COVID-19 pandemic, we continue to follow the latest advice and recommendations from the World Health Organization (WHO) and the local authorities in the countries we operate in. the kingsbury: guide to covid-19 safety protocol As we wait patiently to welcome you back to our hotel once again, we wish to state that your safety & well-being is our highest priority. o Regular cleaning of machines and where possible operate by staff member WHO COVID-19 website. At this time, we are open and accepting guests. COVID-19 policies and protocols will be provided to each guest upon check-in. certain dates. o Developed a COVID-19 prevention plan including an action/checklist for infection prevention and a special cleaning and disinfection plan Surface areas: COVID-19 has raised awareness about the importance of high-touch surface cleanliness. For a list of all open hotels, please visit: https://clhg.com/covid19-open-hotels. This framework has been developed in accordance with government advice and is designed to sit alongside your usual health and safety controls. Please note that because you will be checking in today, your booking will not be considered •    complete and sign a questionnaire During these uncertain times, the Golden Rule is a beacon that shapes the way forward. Hotel Protocols What our hotels are doing to keep you safe. with their guests, they should ensure they have: • Clear, consistent, and enhanced communication with customers on new health & hygiene safety protocols via the organisation’s channels, both digitally and physically at hotels. Call center: +30 210 324 7511. Should a guest or staff member be diagnosed with COVID-19 after leaving the hotel, all guests and staff that were present at the same time will be notified. Welcome to Kimpton Armory Hotel. All surfaces that come into contact with delivered goods must be sanitised immediately. In the event that anyone feels ill after travelling from countries with coronavirus, the South African Department of Health advises first phoning the National Institute of Communicable Diseases (NICD) helpline rather than going straight to a medical facility, to prevent potential contamination. Educating staff (ongoing) on what the virus is; where the disease outbreak began; ways in which it is transmitted; symptoms to look out for; and daily measures to prevent contamination and spread of viruses in personal, operational and guest spaces. Signup to receive our daily travel-tourism industry newsletter. It should be used in conjunction with up-to-date information on the . Staff will also be monitored and tested in the same way. This is for official quarantine hotels only. Dispensers with hand sanitizers will be placed at the hotel entrance, room floors, & reception. o Implement social distancing for seating distribution and gathering size, utilising government guidance if available In order to prevent an infected person from checking into the hotel guests will be required to: o Implement food protocols and guidelines relating to outsourced food. The restaurant will have very strictly controlled limited use. Webinar Recording: COVID-19 impact on Mexico and Caribbean hotel performance – 27 August; COVID-19 Hotel Performance Update, April 2020; STR temporarily provided weekly data updates for the Caribbean based on preliminary data. Every quarantine hotel will have security presence around the hotel in the form of SAPS, Metro Police or SANDF. COVID-19 Protocols As an industry, we’ve come together to develop a framework to keep our workers, their whānau and the wider community healthy and safe by preventing the spread of COVID-19. The Responsibilities of our employees: All employees will receive training on COVID-19 safety and sanitation protocols. Hyatt continues to monitor the coronavirus (COVID-19) situation closely, keeping those who are affected in our hearts, and listening carefully to the questions and concerns we receive from guests such as you. One Thank U Rewards card gives you discount on one room, per stay. o Create water/soft drinks protocols and guidelines whereby it is recommended for guests to travel with their own refillable water bottles in areas where there is safe drinking water. Covid-19 Protocols and Documents Please use the below information as a guide. Food and Beverage: Meals fully prepared and packaged. Used crockery and cutlery are placed in the dishwasher and washed at the highest temperature as per FCS standard. 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